Privacy Policy
Effective January 1, 2026
Truefinish Laredo Epoxy Floors, laredoepoxyflooringandconcretepolishing.com, contact@laredoepoxyflooringandconcretepolishing.com
Who this policy covers
This policy explains how Truefinish Laredo Epoxy Floors, a flooring contractor in Laredo, TX, handles the information you share with us through this website. It covers the pages on this site, starting with our home page, along with the contact form and any calls, texts or emails that follow from your visit.
We're a local business that installs epoxy, polished concrete and other floor coatings. We collect only what we need to answer your questions, schedule an estimate and do the work. You can read more about us on our About page.
Information you give us
When you fill out our contact form, call us or email us, you may give us your name, phone number, email address, property address and details about your floor or project. You may also send photos of the space. We use this to understand the job before we come out.
Our contact form is hosted by an outside form service, so what you type into it is collected and stored by that provider on our behalf. We don't ask for payment card numbers, Social Security numbers or other sensitive details through the website, so please don't include them in a form or email.
Information collected automatically
Like most websites, this site may collect basic technical information when you visit. This can include your browser type, device type, the pages you view, how long you stay, the site that sent you here and a general location based on your IP address.
We may use cookies and similar tools to gather this information. Cookies are small files stored in your browser that help a site work properly and show how visitors use it. We may also use analytics tools that count visits and report trends in a form that doesn't identify you by name.
You can block or delete cookies in your browser settings. The site should still work if you do, though some features may not behave as expected.
How we use your information
We use the information you give us for a few things:
To reply to your request and set up a free estimate at your property.
To prepare quotes, schedule work and keep in touch about your project.
To follow up after a job if there's a question about the work or the guarantee.
To keep records our business needs for accounting, taxes and legal reasons.
We use the automatically collected information to see which pages people find useful, fix problems with the site and improve how it works. We don't sell your personal information, and we don't share it with other businesses for their own marketing.
When we share information
We share information only when it's needed to run the business or required by law. That includes the companies that host this website, run the contact form or provide analytics, which handle data for us under their own privacy terms.
We may also share information if the law requires it, to respond to a valid legal request, or to protect our rights, our crew or our customers. If the business is ever sold or reorganized, customer records may pass to the new owner, who would be bound by this policy.
How long we keep it
We keep contact and project information for as long as we need it to answer your request, complete your job and stand behind the work. After that, we keep business records only as long as tax, accounting or legal rules require, and then we delete or dispose of them.
If you reached out but we never did a job for you, we usually remove your details once it's clear the request is closed. You can also ask us to delete them sooner, as explained below.
Your choices and rights
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. You can also tell us to stop contacting you at any time, and we'll honor that.
Depending on where you live, state law may give you additional rights over your personal information. We'll respond to those requests as the law requires. We may need to confirm who you are before we act on a request, so we don't hand someone else's information to the wrong person.
We take reasonable steps to protect the information you share, but no website or email system is completely secure. Please keep that in mind when deciding what to send us online.
Children's privacy
This website is meant for adults arranging work on their homes and businesses. We don't knowingly collect information from children under 13. If you believe a child has sent us personal information, contact us and we'll delete it.
Changes to this policy
We may update this policy when our business or the tools we use change. The current version will always be posted on this page, and changes take effect once they're posted.
How to raise a privacy question or concern
If you have a question about this policy, want to make a request about your information, or think we've handled it wrongly, please reach out. Call us at (956) 508-9073, email us at the address listed on this site, or use the form on our Contact page.
Tell us what you're asking for and how to reach you. We respond within 1 business day and will work with you to sort it out.